Privacy Policy & Data Protection twc

Twc ("we", "the Company") is fully committed to protecting the privacy of every member who uses our platform at twc.best. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information when you use twc services — whether through our website, mobile app, or any of our official channels.

As an online entertainment platform serving users in Malaysia, we understand how important your trust is. We do not treat your personal data as a business asset — instead, we view it as information entrusted to us to be handled with full responsibility.

This policy applies to all individuals who:

• Visiting or using the twc.best website
• Registering a member account with twc
• Using the twc mobile app
• Contacting our customer support team
• Participating in promotions or campaigns run by twc

Twc only collects information that is strictly necessary to provide a safe, seamless, and responsible service. Below are the categories of data we collect and the purposes for doing so:

We do not collect sensitive data such as your health information, religious beliefs, or political views. Any identity documents submitted for the KYC process are stored securely and accessed only by authorised teams.

Twc uses your personal data solely for legitimate purposes directly related to delivering quality service to you. Below are those purposes in detail:

• Account management: To create, verify, and manage your member account, including the KYC process required by regulatory authorities.
• Transaction processing: To process your deposits, withdrawals, and all financial transactions accurately and securely through your chosen payment method.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and suspicious activity that could compromise your account security.
• Customer support: To respond to inquiries, resolve complaints, and provide the technical assistance you require.
• Responsible gaming: To monitor your gaming patterns and identify signs of problem gambling, and to offer appropriate assistance when needed.
• Service improvements: To analyse how the platform is used and improve the overall user experience.
• Marketing communications: To send information about promotions and the latest offers — only if you have given your consent to receive them.
• Legal compliance: To fulfil legal obligations, regulatory directives, and applicable reporting requirements.

Twc does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, there are limited situations where we need to share certain information with trusted third parties to ensure our services function properly:

• Payment providers: Required financial data is shared with integrated payment gateway providers to securely process your deposit and withdrawal transactions.
• Game providers: Basic game session data is shared with game software providers to ensure a smooth and fair gaming experience.
• Identity verification services: Your KYC documents may be reviewed through approved identity verification service providers to ensure process accuracy.
• Authorities: We will disclose required information to legal authorities or regulators if mandated by a court order or applicable legislation.
• Fraud prevention: In cases of suspected serious fraud, certain information may be shared with financial crime prevention agencies.

All third parties we engage are required to comply with strict data protection standards and are only permitted to use your data for the purposes specified in their service agreements with twc.

Twc continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement cover comprehensive layers of protection:

Twc uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Essential Cookies: Required for the platform to function properly. This includes login session cookies and security cookies. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, display theme, and account settings for a more personalised experience.
• Analytics Cookies: Helps us understand how members use the platform so we can make meaningful improvements. Analytics data is collected in aggregate and is not linked to individual identities.
• Performance Cookies: Optimising platform speed and performance to ensure a smooth, uninterrupted gaming experience.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. Continued use of the twc platform after a cookie notice is displayed will be considered as your consent to the use of cookies as described.

As a twc member, you have clear and enforceable rights regarding your personal data. We fully respect these rights and provide easy channels for you to exercise them:

To exercise any of the above rights, contact the twc support team via live chat or email. We will process your request within 30 business days of receiving a complete submission.

Twc is an entertainment platform designed exclusively for adult users aged 18 years and above. We do not intentionally collect, store, or process personal data of any individual under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account. If you believe that someone under the age of 18 has registered on our platform, please notify us immediately through our support channels.

Twc retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations. Our data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active, plus 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for the duration of membership and 5 years after account closure.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Analytics data: Anonymised data may be retained for a longer period for internal research purposes.

Twc reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members via an on-platform notice or by email at least 7 days before taking effect.

The latest update date is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of the twc platform after any amendments take effect constitutes acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your privacy rights, the twc team is ready to assist you. You can reach us through the following channels: