Twc believes that online entertainment should be enjoyed in a healthy and controlled manner. We provide a range of tools and resources to keep your gaming experience enjoyable — without impacting your daily life.
For twc, online gaming is more than just entertainment — it is a shared responsibility. We understand that most members play for fun, yet we also recognise that a small number of users may face challenges in managing their gaming habits.
That is why twc invests seriously in a comprehensive responsible gaming programme — not merely because it is required, but because we genuinely care about the well-being of every one of our members. Our platform is designed with a wide range of control features that allow you to define your own gaming boundaries.
Playing responsibly means you play for enjoyment, not to escape from problems. It means setting realistic limits, respecting those limits, and seeking help when you need it. twc is by your side every step of the way.
Remember: Gambling is entertainment, not a way to generate income or solve financial problems. Always play within your financial means.
Twc provides a complete and easy-to-use set of control tools directly from your account dashboard — no need to contact customer support.
Easily set your daily, weekly, or monthly deposit limit. Once the limit is set, our system will automatically block any deposits that exceed it — even if you request a change, a 24-hour cooling-off period will apply to protect you.
Decide how much you are willing to lose within a given period. Once your loss limit is reached, your gaming session will be ended automatically. This is the most effective way to ensure you do not exceed the financial limit you have set for yourself.
Set your daily play time limit. twc will send a reminder when you are approaching your time limit and automatically end your session once it is reached. This feature is especially useful for ensuring you do not spend too long in front of the screen.
Need a short break? Use the cool-off feature to suspend your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any deposits. This feature gives you space to think clearly without pressure.
If you need a longer break, the self-exclusion feature allows you to close your account permanently or for a set period — from 6 months to 5 years. Once activated, no reopening will be permitted until the period ends, without exception.
Twc's AI system continuously monitors your play patterns in the background. If it detects a significant change in your playing habits — such as a sudden increase in deposits or session duration — our team will proactively reach out to offer support.
Setting play limits at twc is simple and can be done on your own without contacting support. Follow these steps:
Use the Login button at the top or navigate to the login page and enter your credentials.
Click on your profile icon at the top right corner and select "Account Settings" or "Responsible Gaming".
Choose from deposit limits, loss limits, session time limits, or cool-off options — based on what works for you.
Enter your preferred amount or duration and click "Set Limit". The limit will take effect immediately.
Twc will send a confirmation email as a record that your limit has been successfully set.
Answer the questions below honestly. If you answer "Yes" to three or more questions, we encourage you to speak with a professional or use our self-control tools.
If 3 or more of your answers are "Yes", please consider seeking immediate help or using our self-exclusion feature.
Twc works closely with professional organisations in mental health and gambling addiction treatment. We encourage anyone who needs help to reach out to the following resources.
Contact the national helpline to speak with an experienced counsellor confidentially, free of charge, and without any judgement.
Join a local or online support group to share experiences with others who are going through the same situation.
Get referrals to certified psychologists or counsellors who specialise in behavioural addiction treatment across Malaysia.
Dedicated resources for affected family members. Learn the best ways to support your loved one through the recovery process.
If you need immediate assistance, contact the twc Customer Support team via 24/7 Live Chat. Our team is trained to guide you in using self-control tools or to connect you with the appropriate support resources.
Not sure about something? Here are answers to the most common questions we receive about responsible gaming at twc.
View All FAQThese simple practices can help ensure your gaming experience at twc stays enjoyable and in control at all times.
Decide how much you are willing to spend before opening any game. Think of that amount as an entertainment cost — just like buying a movie ticket.
One of the most common traps — when we lose, we feel the urge to play again to "win it back". Break this habit. Losses are part of the game.
Take a break every 30–60 minutes. Get up, stretch, and drink some water. This helps you make clearer decisions and reduces the risk of playing on autopilot.
Playing when stressed, sad, or angry is a recipe for poor decisions. If you are not in a good emotional state, postpone your gaming session.
Make sure gambling isn't your only form of entertainment. Keep other hobbies, spend time with family and friends, and look after your physical health.
Do not wait for problems to arise before setting limits. Use our control tools from the start as a best practice — it shows you are a smart and responsible player.
Register with twc today and start a fun, safe, and controlled gaming experience. Set your limits from day one and enjoy entertainment with peace of mind.